You can finally relax.

Our flat fee managed IT support
program has you completely covered.

Say Hello to...

Open Umbrella

Worry-Free Budgeting

We know IT budgeting for the year can be a monumental task. We remove the variables with one monthly fee and consolidated invoicing.

Learn more

Fast & Friendly Service

All of our technicians are trained to have the ‘heart of a teacher”. They take time to answer all questions in easy-to-understand terms and respond quickly to any support issues that arise.

Learn more

Take Back the Control

You should always have access to your network information. We make sure you have access to all critical data and conduct regular backups.

Learn more

Consistent Uptime

We make sure your systems are up and running as much as possible. With backup and disaster recovery planning, you can rest assured that your data and systems are working with you.

Learn more

Worry-Free Budgeting

We know IT budgeting for the year can be a monumental task. We are dedicated to simplifying this for you. We work with you to remove those tricky variables by providing:

  • icon_umbrella_s4_flatfee Flat monthly fee based on annual budget
  • icon_umbrella_s4_tickettracking Support ticket tracking and reporting
  • icon_umbrella_s4_247support 24/7/365 support availability
  • icon_umbrella_s4_invoice Consolidated invoicing
  • icon_umbrella_s4_unlimitedconsult Unlimited IT consultation
  • icon_umbrella_s4_savings Significant cost savings compared to Break-Fix model

Fast & Friendly Service

All of our technicians are selected for their customer service focus and ability to provide assistance in a friendly, approachable way. They take time to answer all questions in easy-to-understand terms. And, because we have both remote and onsite support, you can expect fast service to both urgent and general service requests.

  • icon_umbrella_s5_15-min-response 15 minute guaranteed response time
  • icon_umbrella_s4_tickettracking Support ticket tracking and reporting
  • icon_umbrella_s5_technician Technicians trained with customer service mindset and “heart of a teacher” approach
  • icon_umbrella_s4_invoice 24/7/365 technical support availability
  • icon_umbrella_s5_remotesupport Remote support for immediate assistance and onsite support when requested or necessary

Learn the top 21 questions every city and county manager needs to ask their IT firm to get the most out of their service agreement.

Subscribe and Download Now

img_21questions_cover

Take Back the Control

You should always have access to your critical network data. Our role is to support and provide all the tools needed to keep your network going strong. When you work with us, you'll have full access to this information and, because we conduct regular backups, you can rest assured that it is up-to-date.

  • icon_umbrella_s4_flatfee Flat monthly fee based on annual budget
  • icon_umbrella_s7_cred-documentation Username and password documentation
  • icon_umbrella_s4_unlimitedconsult Unlimited IT consultation
  • icon_umbrella_s7_backup-sysupdate Regular data backups and system updates
  • icon_umbrella_s4_tickettracking Support ticket tracking and reporting
  • icon_umbrella_s7_network-monitor Network and device monitoring to ensure security
  • icon_umbrella_s7_network-inventory Network inventory
  • icon_umbrella_s5_techsupport247 24/7/365 unlimited IT support

Stress Less with Consistent Uptime

We make sure your systems are up and running as much as possible. In fact, we're structured to incentivize this, keeping our customer's network success at the forefront of our support. And, with backup and disaster recovery planning, you can finally relax knowing your data and systems are current, secure and retrievable.

  • icon_umbrella_s8_minimize-downtime Unlike our competitors, we are incentivized to minimize your downtime
  • icon_umbrella_s8_planning-rollouts Planning & implementation of rollouts or conversions
  • icon_umbrella_s8_reg-network-monitor Regular network monitoring, maintenance & updates ensure smooth system operations
  • icon_umbrella_s8_partner-support Software partner support (i.e. Lenovo, Microsoft, HP)
  • icon_umbrella_s8_backup-disasterrecovery Ongoing data backups and Disaster Recovery Planning
  • icon_umbrella_s5_techsupport247 24/7/365 technical support availability