Why Choose Us?

Quick And Effcient IT Support On A Personal Level

“Since 2005 we have been able to depend on Capital Data Service, Inc. for quick and reliable IT support. I can always call on them in an emergency or not and know I will not have to sort through a phone tree to get someone working on my problem.

Their expertise in network security is especially better than others.

If you are wanting to partner with a business that has the knowledge and capabilities of larger firms but gives support on a personal level then there is no reason to look any further than Capital Data Service, Inc.”

Keith Wilson IT Director City of Acworth

1. We are experienced in Government operations

Supporting local governments for over 20 years, we have developed relationships with the software providers that support each different department within your organization. We act as the liaison between you and your software providers, returning your focus to serving your community.

2. We understand the complexity of government networks

With so many departments and unique needs for each, government networks can be complicated, requiring complex security. Our certified, experienced network engineers and security experts make sure each department has the resources needed to perform their duties while maintaining complete security of your organization’s data.

3. We can guarantee response time

We respond to you within 15 minutes of you notifying us of a problem. Many times an engineer is able to start working immediately on your issue at the moment you call in. For Open Umbrella customers, we guarantee this or give you the next month of service at no charge.

4. Your uptime is our incentive

Other IT vendors will bill you for a time blocks or hourly. That means the more problems you have, the more money they make. Our incentive is to make sure you have fewer issues. In fact, we are structured so that when you have computer problems, it actually costs us money. And that’s the way it should be!

5. Unlimited access to IT consultation

As your full time IT consultant, we will help your organization in areas such as developing a disaster recovery plan, data backup, and determining Cloud and VoIP feasibility.

6. We help you budget for IT support expenses

Our Open Umbrella program allows you to budget what you will spend on IT support each year. With monthly invoices, your costs will not increase for any reason over the course of your budget year.

7. One contact for all network operations and applications

We support Windows, Linux and even IBM iSeries (AS400). This gives you one IT support company to deal with and eliminates finger pointing when there are problems. If something on your network is causing an issue, it is our responsibility and we own it.

8. No more costly long-term contracts

Many companies lock you into a long term agreement. Whether you like the service or not, you’re stuck. We GUARANTEE if you are not 100% happy with our service, simply give us a 30 day notice and we will help make plans to transfer your services to another company of your choice.

9. We believe in thorough documentation

Do you know every piece of your IT investment and who has the usernames and passwords for access? When you bring us on we document your entire network in detail and every device username and password. We then give you a copy and keep record of it in our system. If there are changes to usernames or passwords, we edit those and document them in our system. If you ever need them, simply ask and we provide them to you.

10. Customer service first, always

To join our team a person must prove themselves to be customer service oriented. We continually strive to rise above the stereotypical IT persona by being engaging and friendly from the first moment you contact us, providing an enjoyable IT experience.