Our certified IT technicians are selected and trained to have the heart of a teacher. We continually strive to rise above the stereotypical IT persona by being engaging, knowledgeable and friendly from the first moment you
Learn what our customers are saying about their satisfaction with our experience in local government network infrastructure and data security in Georgia and the SoutheastRead Them Now
When it comes to understanding your needs and providing timely critical support, we work with you to resolve matters quickly and always prioritize uptime and productivity.Tell Me More
“Since 2005 we have been able to depend on Capital Data Service, Inc. for quick and reliable IT support. I can always call on them in an emergency or not and know I will not have to sort through a phone tree to get someone working on my problem.
Their expertise in network security is especially better than others.
If you are wanting to partner with a business that has the knowledge and capabilities of larger firms but gives support on a personal level then there is no reason to look any further than Capital Data Service, Inc.”
Keith Wilson IT Director City of Acworth
My office provides service to taxpayers whom are my constituents. It is very important that I keep our operations up and running for the 8 hours we are open to the public. I have always received prompt and professional service from
If someone was on the fence about choosing an IT firm I would definitely recommend your services.
Buddy Nesmith Tax Commissioner Twiggs County
The single biggest benefit City of Blackshear has experienced is Capital Data Service’s dependable service. With other IT firms it has taken up to 2 days to get a response to a service request. Capital Data Service always responds promptly.
If another city government were considering Capital Data Service I would say, ”Go for it! They are a great Company!”
Susan Fowler City Clerk City of Blackshear
Using Capital Data Service has allowed us to stop the worry. All we have to do is pick up the phone and make a call. The team at Capital Data Service understands when we call we need assistance as soon as possible and it is comforting to know we will be responded to quickly. You can’t go wrong with Capital Data Service!
You have nothing to lose by choosing them as your IT provider.
Rebecca Marshall Tax Commissioner Gilmer County
Supporting local governments for over 20 years, we have developed relationships with the software providers that support each different department within your organization. We act as the liaison between you and your software providers, returning your focus to serving your community.
With so many departments and unique needs for each, government networks can be complicated, requiring complex security. Our certified, experienced network engineers and security experts make sure each department has the resources needed to perform their duties while maintaining complete security of your organization’s data.
We respond to you within 15 minutes of you notifying us of a problem. Many times an engineer is able to start working immediately on your issue at the moment you call in. For Open Umbrella customers, we guarantee this or give you the next month of service at no charge.
Other IT vendors will bill you for a time blocks or hourly. That means the more problems you have, the more money they make. Our incentive is to make sure you have fewer issues. In fact, we are structured so that when you have computer problems, it actually costs us money. And that’s the way it should be!
As your full time IT consultant, we will help your organization in areas such as developing a disaster recovery plan, data backup, and determining Cloud and VoIP feasibility.
Our Open Umbrella program allows you to budget what you will spend on IT support each year. With monthly invoices, your costs will not increase for any reason over the course of your budget year.
We support Windows, Linux and even IBM iSeries (AS400). This gives you one IT support company to deal with and eliminates finger pointing when there are problems. If something on your network is causing an issue, it is our responsibility and we own it.
Many companies lock you into a long term agreement. Whether you like the service or not, you’re stuck. We GUARANTEE if you are not 100% happy with our service, simply give us a 30 day notice and we will help make plans to transfer your services to another company of your choice.
Do you know every piece of your IT investment and who has the usernames and passwords for access? When you bring us on we document your entire network in detail and every device username and password. We then give you a copy and keep record of it in our system. If there are changes to usernames or passwords, we edit those and document them in our system. If you ever need them, simply ask and we provide them to you.
To join our team a person must prove themselves to be customer service oriented. We continually strive to rise above the stereotypical IT persona by being engaging and friendly from the first moment you contact us, providing an enjoyable IT experience.
This eBook will help you know what to expect before, during and after engaging with IT service providers, And the critical questions every city and county manager must ask.DOWNLOAD YOUR COPY