Capital Data Service, Inc.
Submit a Support Request Contact UsCapital Data Service, Inc.
1065 Parkway Industrial Park DriveSuite B
Buford, GA 30518
Call Us Today At
(770) 277-9406 or email us at [email protected]
Flat Fee IT Service
In government, predictability helps keep your costs in line. Thus, when we proactively look after your IT for a monthly flat-rate fee, you’ll be able to say goodbye to unplanned expenses and enjoy IT support whenever you need it.
Network Security
You wouldn’t leave confidential files lying around, so why take the risk with an unsecured network? With our top-of-the-line network security solutions, you can rest assured your network, data and organization are safeguarded 24/7.
Disaster Recovery Planning
How quickly can your organization get back up and running after a disaster? Could you bounce back from a flood, a fire, a server crash, or even an internal or external theft? With us by your side, we’ll make sure you’re able to.
Cloud Computing
Want to lower your IT costs by eliminating expensive upgrades and hardware, while boosting your employees’ productivity, mobility and collaboration? Transferring your day-to-day processes to the cloud could be the answer.
Your staff has always provided excellent service.
My office provides service to taxpayers whom are my constituents. It is very important that I keep our operations up and running for the 8 hours we are open to the public. I have always received prompt and professional service from your company.
If someone was on the fence about choosing an IT firm I would definitely recommend your services.
Customer service that surpasses our expectations
Using Capital Data Service has allowed us to stop the worry. All we have to do is pick up the phone and make a call. The team at Capital Data Service understands when we call we need assistance as soon as possible and it is comforting to know we will be responded to quickly. You can’t go wrong with Capital Data Service!
You have nothing to lose by choosing them as your IT provider.
Capital Data Service always responds promptly
The single biggest benefit City of Blackshear has experienced is Capital Data Service’s dependable service. With other IT firms it has taken up to 2 days to get a response to a service request. Capital Data Service always responds promptly.
If another city government were considering Capital Data Service I would say, "Go for it! They are a great Company!"
Quick and efficient IT support on a personal level
Since 2005 we have been able to depend on Capital Data Service, Inc. for quick and reliable IT support. I can always call on them in an emergency or not and know I will not have to sort through a phone tree to get someone working on my problem.
Their expertise in network security is especially better than others.
If you are wanting to partner with a business that has the knowledge and capabilities of larger firms but gives support on a personal level then there is no reason to look any further than Capital Data Service, Inc.
We’re proud to partner with the best businesses in the industry.
City and County Government One Stop Shop For All Your Technology Needs
- Managed IT Services
- On-Demand IT Support
- Superstar Advice
- Network Monitoring
- Desktop Support
- Backup & Disaster Recovery
- Server Support
- Rollouts & Conversions
Why Choose Capital Data Service, Inc.?
- We are experienced with Government operations: We have supported local governments for over 20 years and have developed relationships with the different software providers that support each different department within your organization. We act as a liaison between you and your software provider allowing you to focus on serving your community.
- We understand the complexity of government networks: With so many departments and each department having their own set of needs creates quite a complex network with complex security. Capital Data Service has certified and experienced network engineers and security experts on staff to make sure each department has the resources needed to perform their duties while maintaining the security of your organization’s data.
- Response time: Capital Data Service responds to you within 15 minutes of you notifying us of a problem. Many times an engineer is able to immediately start working remotely on your issue at the moment you call in. If you are under our Open Umbrella agreement and have not been responded to within 15 minutes we will give you the next month of service at no charge.
- Our incentive is more uptime: Other IT vendors will bill you for a block of time or by the hour. That means the more problems you have, the more money they make. With our unique approach, our incentive is to make sure you have fewer issues. In fact, we’ve structured our entire company so that when you have computer problems, it costs us money. And that’s the way it should be!
- We help you budget for IT support costs: Our Open Umbrella program allows you to budget for what you will spend on IT support each year. This program is invoiced monthly and will not increase for any reason over the course of your budget year. With other IT vendors you might as well grab a number out of the sky to put in your budget because you really have no idea what you will spend on IT support.
- One throat to choke: We support Windows, Linux and even IBM iSeries (AS400). This gives you one IT support company to deal with and eliminates finger pointing when there are problems. If something on your network is causing an issue it is our responsibility and we own it.
- No long term contracts: Many companies lock you into a long term agreement. Whether you like them or not, you’re stuck with them. OUR GUARANTEE is if you are not 100% happy with our service simply give us a 30 day notice and we will help make plans to transfer your services to another company of your choice.
- We believe in documentation: Do you feel you are held over a barrel by your current IT provider because who knows what you actually have and who has the usernames and passwords for each piece of your IT investment? When you bring us on we document your entire network in detail and we document each devices username and password. We then give you a copy and we keep record of it in our system. If there are changes to usernames or passwords we make those changes, document them in our system and if you ever need them all you need to do is ask and we provide them to you. That is your information and not ours to hold as ransom.
- Unlimited IT consultation: We act as your full time IT consultant. This can help your organization in areas such as developing a disaster recovery plan, determining Cloud feasibility or VoIP feasibility.
- Customer Service Oriented: To join our team a person must prove themselves to be customer service oriented. We continually strive to rise above the stereotypical IT persona by being engaging and friendly from the first moment you contact us. Our goal is for our clients to have an enjoyable experience when it comes to IT.
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